Thank you for getting back so soon. I have included the billing and shipping address that was provided on the order below. Our system does not recognize this as your correct information to match your credit card and is not able continue to process the order. To finish processing the order our system needs to verify your billing and shipping address.

感謝您如此快速地再度光顧本站,我已取得在下方訂單內所示之帳單及送貨地址。而我們的系統未能辦識此為符合您信用卡的正確資訊,以致無法持續處理您的訂單,為完成訂單之處理,我們的系統須要查証您的帳單及送貨地址。

 

If you could please provide two (2) of the following: An image of the back and front of the card used for the purchase (covering all but the last 4 digits), a photo of a postage marked item of mail with your name and address on it, an image of a billing statement with your name and address, or a screenshot of the Ettika charge from your billing statement with your name visible on the screen.
假如您可以,請提供下列兩項資料:一為您用於此交易之信用卡的正背面影像(須除信用卡最後4碼外之所有部分),二為一張有郵戳並含有您的姓名及地址之信件的照片,一張有您的姓名及地址之請款帳單之影像,或是一張Ettika向您請款帳單,其上附有您的清楚姓名的電腦螢幕影像截圖。


Once we receive two of these forms of verification we will be able to move forward with processing your order. I apologize for the inconvenience and delay. We request this information for the security of the cardholder to prevent fraudulent purchases. If you have any questions about what verification is needed please let me know. Hope to hear back soon.

一旦我們收到了以上供查証的資料後,我們才可以繼續處理您的購物訂單,我對此延誤及不便感到抱歉,我們要求提供這些資料,是為持卡人之購物安全,防止詐欺發生,假如您有關於此查証所需有任何的問題,請讓我們知道,希望可以很快得到您的回復。

 

提供資料請小心,尤其是信用卡影本,如賣方有您上次之購物資料,請他們核對,或改提供出上次相同之帳單及送貨地址。如果沒把握不會有問題發生,寧可取消訂貨。

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